This section provides clarity on key terms used throughout these Terms and Conditions to avoid ambiguity.
"Hotel" means and includes Pax Manor Muthaiga, its holding companies, subsidiaries, affiliates, successors, assigns, and all employees, agents, contractors, service providers, or any other persons acting under its authority or on its behalf.
"Guest" refers to any person who:
"Premises" means the entirety of the physical property owned, leased, operated, or controlled by the Hotel, including but not limited to buildings, rooms, suites, common areas, driveways, gardens, pools, conference facilities, kitchens, stores, parking lots, staff quarters, and adjacent spaces, whether accessible to the public or not.
"Agreement" collectively refers to these Terms and Conditions, together with any ancillary or supplemental documents, rules, policies, booking confirmations, notices, disclaimers, waivers, or instructions issued by the Hotel or its representatives at any time.
"Services" include but are not limited to:
"Force Majeure" refers to any cause or event that is beyond the reasonable control of the Hotel, including but not limited to acts of God, pandemics, strikes, civil commotion, war, natural disasters, failure of utilities, government mandates, lockdowns, terrorism, cyber-attacks, or disruption of suppliers or third-party contractors.
"Third-Party Providers" are independent entities not directly employed by the Hotel that may offer services or goods on or off the Premises, either recommended, endorsed, facilitated, or introduced by the Hotel.
2.1 By reserving accommodation, attending an event, entering the Premises, using any facility or service, or interacting with Hotel personnel, a Guest expressly acknowledges and agrees to be bound by the entirety of this Agreement. This Agreement is binding whether the Guest has read it or not.
2.2 Acceptance of these Terms may be implied through conduct, including but not limited to entering the Premises, making a payment, or using any Services, and shall be deemed a legally binding contract enforceable in accordance with Kenyan law.
2.3 Where the Guest books on behalf of another party (e.g. a group booking or corporate reservation), the primary Guest accepts these Terms on behalf of all Guests covered under the reservation.
2.4 The Hotel reserves the right to revise or amend these Terms at any time, and such revised Terms shall take immediate effect upon publication on the Hotel's official website or through any other formal communication channel.
3.1 The Hotel, to the fullest extent permissible by law, expressly disclaims all liability for any direct, indirect, incidental, special, consequential, exemplary, punitive or other losses, damages, injuries, delays, claims, or expenses of any kind, arising out of or in connection with:
3.2 Guests are advised to procure personal insurance coverage, including travel, health, property, and accident insurance, as the Hotel does not provide compensation for losses, injuries, or damages suffered during the stay.
3.3 In the unlikely event that liability is found to attach to the Hotel, such liability shall in any case be strictly limited to the amount paid by the Guest for the specific Services giving rise to the claim.
4.1 The Guest agrees to indemnify, defend, and hold harmless the Hotel, its employees, directors, officers, contractors, service providers, and affiliates from and against any and all claims, demands, liabilities, losses, damages, fines, penalties, costs, and expenses (including reasonable legal fees), whether foreseeable or unforeseeable, arising from or related to:
4.2 This indemnity obligation shall survive the Guest's stay or use of the Hotel's Services and continue in effect after departure.
Pax Manor Muthaiga expressly reserves the right, at all times and in its sole, unfettered discretion, to deny, refuse, suspend, restrict, or revoke admission, access, entry, use of services, or continued stay on the premises to any person, group, or entity, whether or not such person holds a confirmed booking or has partially or fully paid for services. No explanation, justification, or reason shall be required for the exercise of this right, unless otherwise mandated by a lawful court order or written legal obligation.
Without prejudice to Clause 5.1 above, Pax Manor may exercise its right of admission in any of the following non-exhaustive circumstances:
Where admission is denied or revoked under this Clause:
The exercise of the right of admission shall be undertaken in good faith and without unlawful discrimination on the basis of race, religion, gender, age, nationality, disability, or other protected status, in compliance with the Constitution of Kenya, 2010, and all applicable anti-discrimination laws.
All Pax Manor security personnel, supervisory staff, and management are hereby authorized to enforce this clause and to request identification, issue warnings, initiate removals, or notify law enforcement where necessary. Guests and visitors are required to comply immediately with all directions given in this regard.
This Clause shall survive the termination of any guest booking, agreement, or visit, and shall apply retrospectively to any person who seeks to enter or re-enter the premises at any point thereafter.
6.1 The Guest expressly acknowledges and agrees that no tenancy or leasehold interest arises from their stay at the Hotel, regardless of its duration or payment arrangements.
6.2 This Agreement shall not create or be construed as creating a landlord-tenant relationship or confer any rights under the Landlord and Tenant (Shops, Hotels and Catering Establishments) Act (Cap. 301) or any similar tenancy laws in Kenya.
6.3 The Hotel reserves the right to terminate the Guest's right to occupy any room or use any Service at any time and without court order in the event of:
6.4 Any removal or eviction in such circumstances shall not entitle the Guest to any refund, compensation, or damages.
All bookings must be confirmed in writing via email or through the Hotel's official reservation platforms. A booking is only deemed confirmed upon full or partial payment as required and receipt of a formal booking confirmation from the Hotel.
7.2.1 The Guest shall be required to pay in advance, or as agreed in writing with the Hotel, all charges associated with their stay.
7.2.2 The Hotel reserves the right to pre-authorize credit cards prior to arrival and to cancel bookings if payment is not received within the prescribed time.
7.2.3 All charges are payable in Kenyan Shillings (KES) unless otherwise agreed in writing. Currency exchange is not provided by the Hotel and Guests are responsible for any charges incurred due to currency conversion or bank processing.
7.3.1 Cancellations must be made in writing and acknowledged in writing by the Hotel.
7.3.2 The following cancellation fees apply unless otherwise stated in writing:
Advance deposits, promotional rates, and event-specific bookings are strictly non-refundable. The Guest acknowledges that such offers are provided at discounted rates in exchange for a waiver of refund rights.
The Hotel shall not be liable for any delays, rescheduling, or cancellations arising from Force Majeure events. In such cases, bookings may be rescheduled subject to availability, at the Hotel's sole discretion. Refunds shall not be automatic.
Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in or late check-out is subject to availability and may attract additional charges at the prevailing rates.
All Guests are required to present a valid government-issued identification (ID or passport) at check-in. The Hotel reserves the right to retain copies for legal, security, or internal purposes, in accordance with data protection laws.
Each room has a maximum occupancy limit which shall not be exceeded without express permission. The Hotel reserves the right to evict unauthorized occupants or charge additional fees for extra persons.
The Hotel retains the absolute right to refuse admission, cancel reservations, or remove individuals from the Premises at any time for reasons including but not limited to disorderly conduct, health risks, non-compliance with these Terms, or security concerns.
Items left behind shall be retained for 14 days and may thereafter be disposed of or donated at the Hotel's discretion. The Hotel shall not be liable for loss or damage to any such property.
Pax Manor Muthaiga is committed to providing a peaceful, respectful, and safe environment for all guests, staff, and visitors. This Guest Behaviour and Code of Conduct Policy outlines the expected standards of behavior and etiquette, and defines actions that may result in removal, penalties, or refusal of services.
All guests are expected to:
The following behavior is strictly prohibited on the premises of Pax Manor:
9.4.1 Any guest found in breach of this Code of Conduct may, at the sole discretion of the Management:
9.4.2 The Manor reserves the right to retain CCTV footage or other forms of evidence for purposes of enforcing this policy or responding to official investigations.
Where guests are accompanied by minors, they shall be fully responsible for ensuring their behavior aligns with this Code. Minors must be supervised at all times, and use of Manor facilities by minors is subject to applicable age restrictions and parental discretion.
Pax Manor reserves the right to interpret and apply this Code at its sole discretion and amend the provisions without prior notice. The Management's determination on any matter arising under this clause shall be final and binding.
Pax Manor Muthaiga endeavors to accommodate all reasonable special requests made by guests to enhance their comfort and experience during their stay. This includes, but is not limited to, dietary needs, room preferences, accessibility accommodations, and additional services.
Guests are encouraged to communicate any special requests at the time of booking or at the earliest possible opportunity. All special requests are subject to availability and operational feasibility. Pax Manor does not guarantee the fulfillment of any special request unless explicitly confirmed in writing by the Management.
The fulfillment of special requests, including specific room allocation, bedding preferences, early check-in, late check-out, and dietary accommodations, is at the sole discretion of Pax Manor and may be subject to additional fees or charges. Failure to meet any special request shall not be grounds for any claim, refund, or liability against Pax Manor.
10.4.1 Pax Manor is committed to making reasonable accommodations for guests with disabilities to the extent possible, in compliance with applicable laws and regulations. Guests requiring accessibility features or special assistance must notify Pax Manor at the time of booking or at least Seven [7] days prior to arrival.
10.4.2 Pax Manor will make best efforts to provide accessible rooms and facilities; however, certain accessibility features may be limited or unavailable due to structural or operational constraints.
10.4.3 Guests acknowledge and accept that full accessibility cannot always be guaranteed and that Pax Manor shall not be liable for any inconvenience or loss arising from inability to provide specific accessibility accommodations.
10.4.4 Guests requiring medical equipment or assistance are responsible for bringing and operating such equipment unless prior arrangements have been made and accepted by Pax Manor.
Special requests that involve additional services (e.g., extra beds, cots, specialized meal preparation, private transportation) may incur additional charges, which shall be communicated and agreed upon prior to service delivery.
Any changes or cancellations of special requests must be communicated in writing at the earliest possible time. Pax Manor reserves the right to refuse or revoke special requests in case of non-compliance with these Terms and Conditions or if such requests interfere with normal operations or other guests' comfort.
Pax Manor shall not be held responsible or liable for any failure or delay in fulfilling special requests due to factors beyond its control, including but not limited to operational constraints, third-party service provider limitations, or emergency situations.
Guests shall be held financially liable for any damage caused to Hotel property, whether accidental or intentional, including but not limited to linens, furniture, fixtures, electronics, and décor. Charges shall be assessed at replacement or repair cost plus administrative fees.
Loss or damage to access keys, keycards, or digital devices issued by the Hotel will attract a replacement fee as determined by the Hotel at the time of incident.
The Premises may be monitored by security personnel and/or surveillance systems in public or shared areas for the safety of Guests, staff, and property. Guests consent to such monitoring for security and compliance purposes.
The Hotel provides in-room safes as a convenience. However, Guests acknowledge that safes are not secure storage for high-value items (including but not limited to jewelry, cash, or electronics), and the Hotel shall not be liable for any loss or theft, howsoever caused.
The Hotel assumes no responsibility for any lost, stolen, or damaged property belonging to Guests, whether in rooms, vehicles, conference rooms, or public areas.
The Hotel may refer or facilitate third-party services such as taxis, airport transfers, tour guides, event planners, or catering. These providers operate independently and are not agents or employees of the Hotel.
While the Hotel may recommend or arrange such services, it provides no warranties, guarantees, or endorsements as to their quality, safety, legality, reliability, or fitness for purpose.
Guests engage with third-party services at their own risk. The Hotel disclaims any liability arising from delays, misrepresentations, injuries, property damage, or unsatisfactory services provided by third parties.
Where Guests or corporate clients engage external vendors for events (e.g. weddings, conferences, exhibitions), the Hotel shall not be liable for vendor performance or event outcomes. All vendor coordination, licensing, compliance, and liability shall rest with the Guest.
Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between the Hotel and any third-party provider, and no such inference shall be made.
All event bookings must be confirmed in writing through a duly signed Event Agreement, accompanied by a non-refundable deposit of at least fifty percent (50%) of the total estimated cost. This deposit secures the date and venue and shall be forfeited in the event of cancellation, rescheduling, or no-show unless otherwise agreed in writing by the Hotel.
Guests shall notify the Hotel in writing of any changes or cancellations. Changes are subject to availability and management discretion. Cancellations made less than fourteen (14) days prior to the event shall attract a forfeiture of the full booking amount. No refund shall be issued for non-performance due to force majeure events, including but not limited to pandemics, government orders, strikes, riots, terrorism, or acts of God.
The event organizer is fully responsible for the conduct and safety of all attendees and must ensure that no behavior occurs that may pose a nuisance, violate applicable laws, or endanger any person or property. The Hotel reserves the right to immediately terminate any event without refund if conduct breaches public decency, Hotel policy, or law. Organizers must hire security personnel at their own expense if required by the Hotel.
The Hotel shall not be liable for any loss of or damage to equipment, merchandise, decorations, or other personal or commercial property brought into the venue by the organizer or any third party. Organizers shall be liable for all damages to the Hotel premises, including but not limited to walls, floors, fixtures, and equipment, caused by the organizer, attendees, or their contractors.
Organizers agree to indemnify and hold harmless the Hotel, its affiliates, employees, and agents from and against all claims, losses, damages, liabilities, costs, and legal fees (on a full indemnity basis) arising out of the event, including but not limited to personal injury, property damage, breach of law, nuisance, or non-performance.
To ensure the highest standards of hygiene and quality control, all food and beverage must be prepared and served by the Hotel unless prior written approval is given. Any unauthorized external food or beverage brought into the Hotel will be confiscated and disposed of without compensation.
While reasonable efforts shall be made to accommodate dietary preferences or allergies when requested in advance, the Hotel accepts no liability for any adverse health outcomes resulting from the consumption of food or beverages, including allergic reactions. Guests are responsible for disclosing food allergies explicitly in writing at least seventy-two (72) hours prior to service.
Alcohol shall only be served to guests over the age of 18 years and in compliance with licensing laws. The Hotel reserves the right to deny service to intoxicated persons or remove any guest engaging in unruly or disruptive behavior. The Hotel shall not be liable for any consequence arising from alcohol consumption on its premises.
Should the Hotel permit, in writing, the consumption of externally sourced beverages for private functions, a corkage fee shall apply per item. The Hotel reserves the right to inspect, limit, or deny the quantity and type of beverages brought onto the premises.
The Hotel shall not be held liable for food or beverages brought by Guests that become spoiled, contaminated, or unfit for consumption, whether stored on-site or not. The Guest assumes all risk and liability associated with such food items, and waives any right to claim loss, illness, or damage thereof.
Guests may take personal photographs in public areas of the Hotel provided they do not cause inconvenience, intrude upon the privacy of other guests, or disrupt Hotel operations. Use of drones, selfie sticks, tripods, or artificial lighting must be approved in advance.
Photography, videography, filming, or audio recording for commercial, journalistic, influencer, or documentary purposes is strictly prohibited without express written authorization from the Hotel. Unauthorized commercial use of the Hotel's image, brand, or facilities may result in legal action.
All logos, slogans, photographs, and branding of Pax Manor Muthaiga are the intellectual property of the Hotel or its licensors and may not be used, copied, distributed, or reproduced without written permission. Unauthorized use shall result in civil and/or criminal liability.
By entering the premises, guests consent to the use of their image, likeness, and voice in any promotional or internal material produced by the Hotel, unless such consent is withdrawn in writing before such material is published. The Hotel disclaims liability for third-party recordings.
No photography or video recording is permitted in private or sensitive areas such as guest rooms, changing areas, washrooms, or staff-only zones. Any breach may lead to immediate eviction, legal proceedings, and police reporting.
To the fullest extent permitted by law, the Hotel and its affiliates, owners, officers, and employees shall not be liable for any loss, damage, death, personal injury, illness, or expense suffered by any guest or third party, regardless of how it arises, whether due to negligence, breach of duty, or otherwise.
The Hotel disclaims all warranties, representations, or guarantees, express or implied, including but not limited to the suitability, availability, security, fitness for a particular purpose, or uninterrupted use of the facilities, services, or website.
Guests acknowledge and agree that the use of Hotel premises, participation in activities, consumption of food or beverages, and use of facilities are undertaken entirely at their own risk. This includes risk of theft, injury, allergic reaction, or loss.
The Hotel shall not be liable for any indirect, special, punitive, exemplary, or consequential damages of any kind, including but not limited to loss of data, loss of income, loss of reputation, mental anguish, or business interruption.
The Guest shall indemnify and keep indemnified the Hotel against any claim, demand, proceeding, loss, liability, cost, or expense (including full legal fees) arising from their actions or omissions, including damage to property, breach of law, breach of contract, or harm to third parties.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya, including statutes, judicial precedent, and regulatory frameworks governing hospitality, health, and contract law.
The courts of Kenya shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, and no other forum shall be competent to adjudicate any such matters.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any obligations or rights that by their nature survive termination (e.g., indemnities, liability exclusions) shall continue to apply.
In any legal or arbitral proceeding, the prevailing party shall be entitled to recover its legal costs on a full indemnity basis, including all filing fees, advocate's fees, disbursements, and enforcement expenses.
For the purposes of these Terms and Conditions, a "Force Majeure Event" shall mean any event or circumstance beyond the reasonable control of Pax Manor Muthaiga, whether or not foreseeable or anticipated, which renders it impossible, impracticable, or materially hinders Pax Manor's ability to perform its obligations under these Terms and Conditions, including but not limited to:
In the event of a Force Majeure Event:
Guests under the age of eighteen (18) years must be accompanied by a parent or legal guardian who shall assume full responsibility for the minor's conduct, welfare, and use of the facilities. The Hotel reserves the right to request proof of age and/or guardianship.
The Hotel reserves the right to restrict access of minors to certain facilities (e.g., spa, bar, pool, gym) for safety, licensing, or operational reasons. Use of such facilities by minors is subject to written parental consent and Hotel supervision policy.
The Hotel shall not be held liable for any injury, accident, illness, or loss affecting minors or other vulnerable guests resulting from negligence on the part of guardians, misuse of facilities, failure to supervise, or violation of Hotel policies.
Where the Hotel provides supervised children's activities or play areas, these shall be operated under specific rules and waivers. Participation is at the parent or guardian's own risk, and the Hotel disclaims all liability arising from injuries, loss of property, or allergic reactions.
While the Hotel exercises reasonable care in all operations, Guests acknowledge that the Hotel is not a care facility and does not assume any custodial responsibility over minors or dependent persons on the premises.
By accessing and using the Pax Manor Muthaiga website, including but not limited to browsing, booking accommodation, making inquiries, or interacting with content, users agree to comply fully with these Terms of Use. Use of the Website constitutes acceptance of these Terms, whether or not a booking is completed.
The Website is intended solely for users who are at least 18 years old or have the legal capacity to form binding contracts under Kenyan law. By using the Website, you represent and warrant that you meet this eligibility requirement. Pax Manor reserves the right to refuse service, terminate accounts, or cancel bookings at its discretion.
20.3.1 All bookings made through the Website are subject to availability and acceptance by Pax Manor Muthaiga.
20.3.2 Bookings are provisional until a confirmation email or other written confirmation is sent by Pax Manor, which constitutes the binding contract.
20.3.3 The Manor reserves the right to refuse or cancel any booking due to errors, fraud, or suspicion thereof, incomplete information, or failure to comply with its policies.
All prices displayed on the Website are in Kenyan Shillings (KES) and are subject to change without notice until the booking is confirmed. Taxes, fees, and other charges may apply and are the responsibility of the guest.
Users may be required to create an account to access certain features of the Website. Users are responsible for maintaining the confidentiality of their account login details and for all activities that occur under their account. Pax Manor shall not be liable for any loss or damage arising from unauthorized use of user accounts.
The Hotel provides on-site or valet parking as a convenience only. Use of the Hotel's parking facilities is entirely at the Guest's risk. The Hotel shall not be liable for theft, damage, loss, or vandalism to any vehicle or its contents, whether parked by the Guest or Hotel personnel.
Where valet services are provided, the Guest accepts full responsibility for their vehicle and agrees to waive any and all claims against the Hotel, its staff, or agents for any damage, loss, or liability arising from the operation or handling of the vehicle.
The Hotel reserves the right to tow, remove, or dispose of any vehicle left unattended, abandoned, or parked in an unauthorized manner, without prior notice. The Guest shall bear all costs related to such action, including towing and storage fees.
Transport services (e.g., taxi, shuttle, tour vans) arranged through the Hotel are provided by independent contractors. The Hotel does not endorse, supervise, or assume liability for any services rendered by such third parties. Guests use these services at their own risk.
Guests are responsible for securing their own vehicles, including locking doors, activating alarms, and avoiding leaving valuables in plain view. The Hotel assumes no duty to monitor or patrol the parking areas beyond general surveillance.
Guests must report lost or misplaced items to the Hotel immediately. Found items are logged and retained by the Hotel for a period of thirty (30) days, after which they may be disposed of, donated, or destroyed without further liability.
The Hotel makes no warranties or representations regarding the recovery or safekeeping of lost property and shall not be liable for any damage to or loss of personal items, including money, jewelry, electronics, or sensitive documents.
Items claimed must be adequately described and may only be released to the rightful owner upon satisfactory identification and proof of ownership. The Hotel may require photographic ID and written acknowledgment of receipt.
If requested, lost items may be mailed to the owner at their cost and risk. The Hotel is not responsible for any loss or damage occurring during shipping or delivery, and shall not bear any liability for errors made by courier services.
The Hotel disclaims all liability for any loss or theft of items left in rooms, public areas, conference halls, restaurants, or vehicles. Guests are advised to use in-room safes for valuables and to exercise due diligence.
Pax Manor Muthaiga operates Closed-Circuit Television (CCTV) and related surveillance systems throughout the premises for the sole and legitimate purposes of enhancing the safety and security of guests, staff, property, and assets; preventing and detecting criminal activity; monitoring service quality; and managing emergencies and incidents.
Surveillance cameras may be installed in public areas including main entrance and exit points, lobby, reception, corridors, hallways, parking areas, driveways, common guest areas such as lounges, restaurants, conference rooms, external grounds, perimeter fencing, and service areas. Surveillance shall not be conducted in private or sensitive areas, such as guest bedrooms, bathrooms, spa treatment rooms, or changing areas.
The operation of CCTV systems is conducted in accordance with the Data Protection Act, 2019 (Kenya), the Constitution of Kenya, 2010, and any applicable regulations issued by the Office of the Data Protection Commissioner (ODPC). CCTV footage is considered personal data and is treated with strict confidentiality in accordance with the law.
Clear, visible signage is installed at strategic locations within the Manor premises, notifying guests, visitors, contractors, and staff that CCTV surveillance is in operation. Entry onto the premises constitutes deemed consent to reasonable surveillance as per this policy.
CCTV footage is recorded on a continuous basis and stored securely on encrypted, access-controlled servers. The footage shall be retained for a period not exceeding 90 days, unless extended for a legitimate reason such as an investigation, legal claim, or court order. Access to stored footage is strictly limited to authorized personnel including security managers and senior management.
No pets or animals are allowed on the premises unless expressly permitted in writing by Hotel management. This includes guest rooms, suites, dining areas, and public lounges.
Properly documented and certified service animals may be permitted, subject to advance notice and presentation of valid documentation. Such animals must be under the handler's control at all times and must not pose a risk or nuisance to others.
Guests who bring animals onto the premises, with or without permission, shall assume full responsibility for any damage, injury, disturbance, allergic reaction, sanitation issue, or cleaning costs arising therefrom.
The Hotel reserves the right to remove any animal from the premises and/or terminate the guest's booking or access without refund if an animal is brought in violation of this clause.
A minimum charge of KES 25,000 (or such amount as deemed necessary by Hotel management) will apply for cleaning, deodorizing, or repairing damage caused by animals in violation of this policy.
The Hotel may, upon request or for convenience, refer or assist guests in booking services offered by third-party providers (e.g., spa therapists, wedding planners, taxis, tour companies, photographers, musicians, decorators, etc.).
Unless expressly stated in writing, the Hotel does not endorse, supervise, or control third-party service providers and shall not be deemed to act as their agent, principal, or guarantor in any way.
Guests use third-party services entirely at their own risk. The Hotel disclaims all responsibility for loss, injury, dissatisfaction, delay, or breach of service caused by or resulting from interactions with such providers.
Third-party providers may operate under their own service agreements or liability policies, and guests are responsible for familiarizing themselves with such terms before proceeding.
Guests agree to indemnify and hold harmless the Hotel from any claim, cost, loss, or damage arising from or related to their engagement with third-party service providers, even if the Hotel facilitated or recommended such service.
All guests are required to observe health and safety policies as implemented by the Hotel from time to time, including compliance with emergency instructions, safety signage, sanitation protocols, and evacuation procedures.
The possession, use, or storage of flammable, explosive, corrosive, toxic, or otherwise hazardous materials is strictly prohibited. The Hotel reserves the right to inspect rooms if a breach is suspected.
In the event of an emergency (including medical situations, fire, or criminal activity), the Hotel may take any reasonable action it deems necessary to protect life, safety, and property, including but not limited to contacting authorities or evacuating guests.
The Hotel may, but is not obligated to, provide access to first-aid or call for medical assistance upon request. All costs and liabilities arising from medical treatment or transport shall be borne solely by the Guest.
The Hotel shall not be liable for any injury, illness, loss, or death resulting from failure to comply with health and safety guidelines, negligent behavior, pre-existing medical conditions, or circumstances beyond the Hotel's control.
The Hotel provides complimentary internet access for standard browsing and email use in designated areas. Bandwidth is shared and not guaranteed. High-speed or dedicated connections may be available at an extra cost.
Guests agree not to use the Hotel's internet services for illegal purposes, including but not limited to: hacking, illegal downloads, copyright infringement, defamation, distribution of malware, hate speech, or harassment. Violations may result in service termination and possible reporting to authorities.
While the Hotel uses industry-standard security protocols, Guests use the internet service at their own risk. The Hotel makes no guarantees regarding data security, virus protection, or connection speeds and disclaims any liability for data loss or unauthorized access.
The Hotel reserves the right to monitor internet usage and suspend access to Guests who violate this clause or jeopardize the integrity or availability of network resources.
Any online content accessed via the Hotel's network is the sole responsibility of the Guest. The Hotel assumes no liability for websites, applications, or data accessed through its infrastructure.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, the Parties shall first seek to resolve such Dispute amicably through good faith negotiations. The aggrieved Party shall notify the other Party in writing of the nature and particulars of the Dispute, and the Parties shall use their best efforts to meet within forty-five (45) working days of such notice to attempt an informal resolution.
If the Dispute remains unresolved for more than ninety (90) working days following the commencement of negotiations, either Party may request that the matter be referred to mediation. The mediation shall be conducted under the Mediation Rules of the Chartered Institute of Arbitrators (CIArb), Kenya Branch, or such other institution as agreed by the Parties in writing.
If the Dispute is not resolved through mediation within forty-five (45) calendar days after the conclusion of the mediation process, it shall be referred to and finally resolved by arbitration under the Rules of Arbitration of the London Court of International Arbitration (LCIA). The seat of arbitration shall be London, United Kingdom. The arbitration tribunal shall consist of a sole arbitrator, and the language of the arbitration shall be English.
All communications, documentation, negotiations, and proceedings in connection with any Dispute resolution process under this Clause shall be treated as strictly confidential by the Parties and their representatives. Neither Party shall make any public announcement or disclose the existence, nature, or outcome of the Dispute, except as required by law or with the written consent of the other Party.
All intellectual property rights of any kind whatsoever, whether registered or unregistered, arising in or related to Pax Manor Muthaiga, including but not limited to trademarks, trade names, service marks, business names, logos, slogans, domain names, trade dress, copyrighted material, layout, concepts, and any proprietary systems, software, applications, audio-visual elements, and social media content, are and shall remain the sole and exclusive property of Pax Manor Muthaiga and/or its licensors, affiliates, partners, or content providers.
Nothing in these Terms and Conditions or through any interaction, use, or access by guests or third parties shall be construed as granting, by implication, estoppel, or otherwise, any right, title, interest, license, or permission to use, copy, reproduce, modify, exploit, or distribute any Pax Manor IP for any purpose whatsoever without the prior written consent of Pax Manor Muthaiga.
Guests and third parties are expressly prohibited from:
Pax Manor Muthaiga reserves the right to market, promote, and advertise its services, amenities, events, packages, and offers through any lawful media, platform, or marketing channel, including but not limited to its website, social media platforms, print publications, radio, television, email newsletters, and affiliate websites.
From time to time, Pax Manor may run promotional campaigns, discount offers, giveaways, referral rewards, or loyalty programs, either independently or in collaboration with third parties. The terms, availability, eligibility, and duration of such promotional offerings shall be determined solely by Pax Manor and may be modified, suspended, or terminated without prior notice.
Guests acknowledge that promotional offers and discounts are applicable only at the time of booking and are not subject to retroactive application. No refund, price adjustment, or credit shall be issued in respect of any promotion that was announced after a guest made their booking or payment.
Pax Manor Muthaiga is firmly committed to responsible environmental stewardship and the promotion of sustainable hospitality practices. As a boutique establishment situated in one of Nairobi's most prestigious neighborhoods, Pax Manor recognizes its ethical duty to operate in a manner that is ecologically responsible, socially conscious, and aligned with local and international environmental standards.
To this end, Pax Manor Muthaiga has implemented and continues to develop an integrated sustainability framework which includes:
Guests are respectfully encouraged to participate in Pax Manor's environmental efforts by observing energy- and water-saving practices, adhering to recycling and waste disposal guidelines, and supporting our community-conscious programs. Informational materials may be placed in rooms and common areas to raise awareness and facilitate voluntary guest participation in our sustainability agenda.
Each provision, term, clause, sub-clause, paragraph, and sentence contained in these Terms and Conditions shall be construed as independent and severable from the others to the fullest extent permitted by law. The illegality, invalidity, or unenforceability of any one provision (or part thereof) shall not affect the legality, validity, or enforceability of the remaining provisions or any part thereof, which shall continue in full force and effect.
In the event that any court of competent jurisdiction, arbitral tribunal, or regulatory authority determines that any provision of these Terms and Conditions is unlawful, void, invalid, ultra vires, unconscionable, ambiguous, impossible to perform, or otherwise unenforceable for any reason whatsoever, such provision shall be deemed to be severed from these Terms and Conditions to the minimum extent necessary to render the remainder of the document valid, enforceable, and operative.
The Hotel reserves the unilateral right to amend, modify, update, or revise these Terms and Conditions at any time and without prior notice. Continued use of the premises, facilities, or services after such amendment constitutes acceptance of the revised terms.
The most current version of these Terms and Conditions shall be accessible at the Hotel's reception desk and/or published on the official website. Guests are responsible for reviewing the current Terms prior to or during their stay.
In the event of ambiguity or inconsistency, the interpretation most favorable to the Hotel shall prevail. Headings are for reference only and do not affect the construction of these Terms.
Failure by the Hotel to enforce any provision shall not constitute a waiver of such provision or of the right to enforce it at any future time. Any waiver must be in writing and signed by an authorized representative of the Hotel.
These Terms and Conditions constitute the entire agreement between the Guest and the Hotel and supersede all prior or contemporaneous understandings, whether oral or written, relating to the subject matter herein. No oral representations or statements shall be binding unless confirmed in writing by authorized Hotel management.
These terms and conditions are governed by the laws of Kenya and are subject to the exclusive jurisdiction of Kenyan courts.