Privacy Policy

Last Updated: January 6, 2025

Welcome to Pax Manor Muthaiga ("we," "us," "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through paxmanormuthaiga.com, in accordance with applicable privacy laws and our Terms & Conditions.

1. Information We Collect

We collect both personal and non-personal information relevant to the hospitality services we offer, including:

A. Personal Information

• Full name, email address, phone number
• ID/passport number (when required by law)
• Guest preferences (room type, dietary needs, accessibility requirements)
• Booking details (check-in/check-out, number of guests)
• Payment information (handled securely via third-party processors)
• Special requests (anniversaries, events, allergies)

B. Non-Personal Information

• Device/browser data
• Site usage behavior (pages visited, duration)
• Referrer URLs
• Geolocation data (if enabled)

2. How We Use Your Information

Your information helps us offer a personalized, safe, and seamless hospitality experience. We use it to:

• Process and manage bookings/reservations
• Offer tailored services based on your preferences
• Communicate confirmations, changes, or cancellations
• Improve our customer service and guest experience
• Comply with legal, tax, and health regulations (e.g., guest register requirements)

3. Information Sharing and Disclosure

We may share your information with:

A. Service Providers

• Payment gateways
• Housekeeping or concierge platforms
• Booking engines and property management systems (PMS)

B. Third-Party Travel Partners

If you book through platforms like Booking.com, Expedia, or Airbnb, your personal data may also be governed by their respective privacy policies.

C. Legal Obligations

We may disclose your information if required to comply with Kenyan laws, public health orders, or local authorities (e.g., for security or immigration purposes).

4. Cookies and Tracking

Our website uses cookies to:

• Save your booking preferences
• Provide a smooth user experience
• Analyze traffic to improve site performance

You can manage cookie preferences via your browser settings.

5. Data Security

We maintain administrative, physical, and technical safeguards to:

• Encrypt sensitive data during transmission
• Protect against unauthorized access
• Limit access to information based on roles and necessity

However, no internet-based transmission is 100% secure.

6. Data Retention

We retain your data only for as long as:

• Necessary to fulfill the purposes stated in this policy
• Required by law (e.g., guest logbooks or invoicing records)

We periodically delete or anonymize old guest records unless retention is required by law.

7. Your Rights

Depending on your country of residence, you may have rights to:

• Request access to your personal data
• Correct or update your information
• Request deletion or restriction of data
• Withdraw consent for marketing emails

To exercise these rights, email us at reservations@paxmanormuthaiga.com.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from them. Children under 18 must be accompanied by an adult to stay at Pax Manor.

9. External Links

Our website may contain links to external booking or tourism platforms. We are not responsible for their privacy practices. Please review those sites' policies before sharing any information.

10. Updates to This Policy

We reserve the right to update this policy. Changes will be posted on this page and take effect immediately unless stated otherwise. Major changes will be communicated prominently.

11. Contact Us

If you have any concerns about this Privacy Policy or how your data is handled, contact:

This privacy policy is governed by the laws of Kenya and complies with applicable data protection regulations.